ARC Assistance

At ARC we want you to be completely satisfied with the service we provide. We understand that your car is important to you and we aim to return it to you in showroom condition as soon as we can.

Sometimes there are instances when you may want to give us feedback on our service, and our customer care team welcome your thoughts and concerns so that we can improve our service to you. Please call us in person, write a letter, text, email or make a phone call.

Customer Care Team

Fylde Coast Accident Repair Centre
Aviation Point,
Amy Johnson Way,
Blackpool Business Park,
Blackpool, FY4 2RP

Telephone: 01253 347600 or text 07912719212
Fax: 01253 400001

Please provide

• your name and address
• your vehicle registration number
• a daytime phone number
• a clear description of your concerns and
what you would like us to do to make it right.

What we will do :

We will try our very best to resolve any concerns as soon as possible. You can expect to be contacted by one of our customer service team within 24 hours. We will then liaise with those third parties such as insurance companies or vehicle parts manufacturers’ to bring a swift conclusion if possible.

If, after this process you are still unhappy, please contact our Bodyshop Manager Dane Hyland or call 01253 347600 to discuss your concerns and agree an appropriate solution.


We value your feedback. Each customer is asked to carry out a customer survey at the end of every repair. Please help us to get it right for every customer.